Skip to main content
SchoolVanSchoolVan

Legal

Terms & Conditions

Terms governing access to and use of the SchoolVan platform and school transport technology services.

Effective Date: 21 September 2026Last Updated: 21 September 2026

1. About the Service

  • SchoolVan provides technology for school transport coordination.
  • Parents can search for or connect with drivers.
  • Drivers can receive and manage transport requests.
  • The platform may provide trip updates and journey visibility.
  • Physical transportation is provided by the relevant driver or transport provider.

2. Eligibility and Account Responsibility

  • Users must provide accurate information when creating an account.
  • Users are responsible for activity performed through their account.
  • Mobile-number verification may be required through OTP.
  • Login credentials and OTP codes must not be shared with unauthorized persons.
  • SchoolVan may restrict accounts used fraudulently or in violation of these Terms.

3. Parent and Guardian Responsibilities

  • Parents must provide accurate child and transport information.
  • Parents must confirm pickup and destination information before transport begins.
  • Parents should evaluate a driver before agreeing to a transport arrangement.
  • Parents should keep contact information updated.
  • Parents remain responsible for decisions concerning their child's transport arrangement.

4. Driver Responsibilities

  • Drivers must provide accurate personal and vehicle information.
  • Drivers must hold applicable licences and documents required for their activities.
  • Drivers must operate vehicles responsibly and comply with applicable laws.
  • Drivers should keep their mobile device available for relevant SchoolVan functionality during active trips.
  • Drivers must protect student and parent information from unauthorized use.

5. Driver Verification

  • SchoolVan may request identity, licence, CNIC, or vehicle documentation.
  • Submission of documents does not guarantee approval or continued access.
  • SchoolVan may review or re-request verification information.
  • Drivers are responsible for the authenticity and validity of documents submitted.
  • Verification does not replace a parent's own judgment when selecting transport.

6. Transport Requests and Connections

  • Parents may create transport requests through SchoolVan.
  • Drivers may review and respond to available requests.
  • A connection may be created when the parties agree to proceed.
  • Parents and drivers are responsible for confirming transport details.
  • SchoolVan may facilitate the connection without becoming the physical transport provider.

7. Pricing and Payment Arrangements

  • Transport charges may be agreed between the parent and driver.
  • SchoolVan does not guarantee a particular price unless specifically stated.
  • Direct payments between users remain the responsibility of those users.
  • Users should clearly agree on price and payment terms before service begins.
  • SchoolVan is not responsible for private payment disputes except where a specific SchoolVan payment service applies.

8. Location and Journey Visibility

  • Journey visibility is based primarily on the assigned driver's mobile-device location.
  • SchoolVan does not place tracking hardware on students.
  • GPS and location accuracy may vary.
  • Internet, device settings, battery, or network conditions may affect updates.
  • Location information should be treated as journey guidance rather than independent proof of a student's exact physical position.

9. Journey Status and Arrival

  • Drivers may update pickup, drop-off, and trip statuses.
  • Some statuses may be assisted by location-based system logic.
  • Automatic destination detection may indicate that the driver's device reached a destination area.
  • It does not independently prove that a student entered a particular school or building.
  • Parents and drivers should use appropriate direct confirmation where necessary.

10. Schools

  • SchoolVan may display or use school information for transport coordination.
  • A listed school is not automatically a partner or operator of SchoolVan.
  • School relationships may depend on separate arrangements.
  • SchoolVan should not be represented as acting on behalf of a school without authorization.
  • Users remain responsible for following applicable school transport requirements.

11. Acceptable Use

  • Users must use SchoolVan only for lawful purposes.
  • Fraud, harassment, impersonation, or misuse of another person's information is prohibited.
  • Users must not interfere with the security or operation of the platform.
  • Users must not use SchoolVan to distribute harmful or unlawful material.
  • SchoolVan may restrict access where serious misuse is identified.

12. Communications and OTP

  • SchoolVan may send OTPs for verification and account access.
  • Service notifications may relate to trips, requests, drivers, or account activity.
  • Delivery depends partly on mobile networks and external communication providers.
  • Users are responsible for maintaining a reachable mobile number.
  • SchoolVan will not ask users to disclose OTP codes to unauthorized persons.

13. Service Availability

  • SchoolVan aims to keep its services available and reliable.
  • Availability may be interrupted by maintenance, network problems, or technical issues.
  • Third-party systems may also affect service availability.
  • Some features may change as the platform develops.
  • Continuous or error-free availability cannot be guaranteed.

14. Third-Party Services

  • SchoolVan may rely on maps, hosting, messaging, notification, or other third-party technologies.
  • Third-party services may have their own terms and policies.
  • Their availability may affect SchoolVan functionality.
  • SchoolVan does not control every action of an independent third-party provider.
  • Third-party integrations may be changed when necessary.

15. Safety and Emergencies

  • SchoolVan is not an emergency-response service.
  • Users should contact appropriate emergency authorities when immediate assistance is required.
  • Drivers remain responsible for safe vehicle operation.
  • Parents should communicate directly with drivers when urgent journey clarification is required.
  • App information should not replace appropriate real-world safety decisions.

16. Suspension and Termination

  • SchoolVan may restrict accounts that breach these Terms.
  • Access may be suspended while serious safety, verification, or misuse concerns are reviewed.
  • Users may stop using SchoolVan at any time.
  • Account deletion may be requested through the provided deletion process.
  • Certain records may remain where retention is reasonably or legally required.

17. Intellectual Property

  • SchoolVan branding, original designs, content, and software are protected intellectual property.
  • Users receive permission to use the service only for its intended purposes.
  • SchoolVan materials may not be commercially copied or redistributed without authorization.
  • Third-party trademarks remain the property of their respective owners.
  • More information is available at https://www.schoolvan.pk/copyright.

18. Privacy

  • Use of SchoolVan involves processing information necessary to provide its services.
  • The Privacy Policy explains what information may be collected.
  • It also explains how location and student transport information are handled.
  • Users should review the Privacy Policy before using SchoolVan.
  • The current policy is available at https://www.schoolvan.pk/privacy.

19. Limitation of Liability

  • SchoolVan provides technology for transport coordination and journey visibility.
  • Physical transport remains the responsibility of the relevant transport provider.
  • Location, ETA, and status information may occasionally be delayed or inaccurate.
  • SchoolVan is not responsible for matters beyond its reasonable control to the extent permitted by applicable law.
  • Nothing in these Terms excludes liability that cannot lawfully be excluded.

20. User Responsibility for Decisions

  • Parents decide whether to connect with and use a particular driver.
  • Drivers decide whether to accept a particular transport arrangement.
  • Users should verify important details before entering an arrangement.
  • SchoolVan information is intended to assist rather than replace reasonable judgment.
  • Users remain responsible for decisions they make based on their circumstances.

21. Changes to These Terms

  • SchoolVan may update these Terms as services or requirements change.
  • Updated Terms will be published on the public website.
  • The Last Updated date will identify the current version.
  • Users should review the Terms periodically.
  • Continued use after an update is subject to the then-current Terms.

22. Governing Law

  • These Terms are governed by applicable laws of Pakistan.
  • Users must comply with applicable laws when using SchoolVan.
  • Nothing in these Terms overrides mandatory legal rights.
  • Disputes should first be addressed through reasonable communication where appropriate.
  • Any formal proceedings remain subject to applicable law and jurisdiction.

23. Contact