1. About SchoolVan
- SchoolVan connects parents, drivers, and schools for school transport coordination.
- Parents can create transport requests and connect with drivers.
- Drivers can manage assigned children and active school journeys.
- SchoolVan provides digital coordination, notifications, and journey visibility.
- This Privacy Policy explains how information is collected, used, shared, and protected.
2. Who This Policy Applies To
- Parents and guardians using SchoolVan.
- Drivers and transport providers using SchoolVan.
- Students whose transport information is added by a parent or guardian.
- Schools interacting with SchoolVan services.
- Visitors using the SchoolVan website or support channels.
3. Parent Information
- We may collect your name, mobile number, and account information.
- Information is used to create and manage your SchoolVan account.
- Your contact details may be used for OTP verification and service notifications.
- Relevant details may be shared with a connected driver when required for transport.
- Parents are responsible for keeping their account information accurate.
4. Driver Information and Verification Documents
- Drivers may provide their name, phone number, CNIC, licence, and vehicle details.
- Verification documents may be collected to support driver verification.
- Driver information may be used to manage transport requests and assignments.
- Relevant driver details may be shown to connected parents.
- Drivers must keep submitted information and documents accurate and current.
5. Student Transport Information
- Parents may provide a student's name and transport-related information.
- Pickup and destination details may be stored for transport coordination.
- Student information is used only where reasonably necessary for SchoolVan services.
- Relevant information may be visible to the assigned or connected driver.
- SchoolVan does not require students to carry a tracking device.
6. Driver Location During Active Trips
- Journey location is based on the assigned driver's mobile device.
- Location may be collected while an active SchoolVan trip is in progress.
- Parents may use this location to view journey progress.
- Location accuracy depends on the driver's phone, GPS, internet, and surrounding conditions.
- SchoolVan does not represent driver-device location as the student's independent physical location.
7. Pickup, Route and Destination Information
- Pickup locations may be provided by parents for transport purposes.
- School or destination information may be stored for the journey.
- Route information may help drivers manage scheduled stops.
- Location information may be used to calculate or display journey progress.
- This information is restricted to transport and related SchoolVan functionality.
8. How Student Journey Status Is Determined
- Journey statuses may be updated by driver actions within the app.
- Location information may also support automatic journey-status updates.
- Statuses may include approaching, picked up, on the way, arrived, or completed.
- A system-generated destination status does not independently confirm that a child physically entered a school or building.
- Parents and drivers should use appropriate real-world confirmation when necessary.
9. Who Can View Trip Information
- A parent may view information relating to their connected child or transport request.
- An assigned driver may view information required to provide the transport service.
- Authorized SchoolVan personnel may access information for support, safety, or system operation.
- Schools may receive information only where an appropriate service relationship requires it.
- Trip information is not intended to be publicly accessible.
10. How We Use Information
- To provide and operate SchoolVan services.
- To connect parents with drivers and manage transport requests.
- To support trip coordination and journey visibility.
- To send necessary OTPs, alerts, and service notifications.
- To maintain, secure, troubleshoot, and improve the platform.
11. Notifications and OTP
- OTPs may be used to verify mobile numbers and account access.
- Parents and drivers may receive trip-related notifications.
- Notifications may include request, assignment, pickup, arrival, or service updates.
- Delivery can depend on mobile networks, internet connectivity, and third-party providers.
- Users must never share OTP codes with unauthorized persons.
12. Schools and Transport Relationships
- SchoolVan may support coordination between parents, drivers, and schools.
- A school's appearance on the platform does not automatically mean SchoolVan operates that school.
- School relationships may differ depending on the service arrangement.
- Only necessary information should be shared with a school where applicable.
- SchoolVan does not transfer ownership of user information to a school merely because it is listed in the service.
13. Third-Party Service Providers
- SchoolVan may use external providers for hosting, messaging, maps, notifications, and related technology.
- These providers may process limited information required to provide their service.
- Their processing may also be governed by their own terms and privacy practices.
- SchoolVan aims to use providers appropriate for the services being delivered.
- Third-party services may change as SchoolVan's technology develops.
14. Data Security
- SchoolVan uses reasonable technical and organizational measures to protect information.
- Access to sensitive system information should be limited to authorized purposes.
- Communications and infrastructure may use security controls provided by trusted technology providers.
- No internet-based service can guarantee absolute security.
- Users should protect their phones, accounts, OTPs, and login information.
15. Data Retention
- Information is retained for as long as reasonably required for SchoolVan services.
- Some records may be retained to resolve support, security, or operational matters.
- Retention may also be required by applicable legal obligations.
- Information that is no longer reasonably required may be deleted or anonymized where appropriate.
- Retention periods may differ depending on the type and purpose of the information.
16. Children's / Student Information
- Student information should normally be provided by a parent or authorized guardian.
- SchoolVan collects only information reasonably required for school transport functionality.
- Students are not required to create independent tracking accounts for normal parent-driver transport use.
- Student information must not be used for unrelated advertising or unauthorized purposes.
- Parents should avoid providing unnecessary sensitive information about a child.
17. Account and Data Deletion
- Users may request deletion of their SchoolVan account and associated data.
- Instructions are available at https://www.schoolvan.pk/delete-account.
- Some information may need to be retained where legally or operationally required.
- Deleting an account may prevent continued use of SchoolVan services.
- Users may contact support@schoolvan.pk for assistance.
18. User Rights and Corrections
- Users may request correction of inaccurate account information.
- Users may contact SchoolVan regarding information associated with their account.
- Reasonable verification may be required before processing certain requests.
- Some information may also be editable directly through the SchoolVan application.
- Rights relating to personal information remain subject to applicable law.
19. Changes to This Privacy Policy
- SchoolVan may update this Privacy Policy as its services evolve.
- Material updates will be reflected by changing the Last Updated date.
- Updated policies will remain publicly available on the SchoolVan website.
- Users should periodically review the current version.
- Continued use of the service after an update is subject to the then-current policy.
20. Contact Us
- General enquiries: info@schoolvan.pk
- Privacy and support enquiries: support@schoolvan.pk
- Phone: +92 324 9020586
- Website: https://www.schoolvan.pk
- Privacy Policy: https://www.schoolvan.pk/privacy