SchoolVan is designed for parents or guardians, school transport drivers and participating schools or authorized school representatives.

SchoolVan provides technology for school transport coordination and journey visibility. Physical transportation is provided by the relevant driver or transport provider.

Yes. The main SchoolVan service for parents and drivers is provided through the SchoolVan mobile application. The public website is primarily for information, support and legal information.

Check that the mobile number you entered is correct, confirm that your phone has network access, and wait briefly before requesting another OTP. Delivery may occasionally be delayed by mobile networks or messaging providers.

No. Never share your OTP, password or account-security code with another person. SchoolVan support should not ask you to disclose an OTP.

Contact SchoolVan Support so we can guide you through the appropriate account-update process.

Contact support@schoolvan.pk and provide your registered mobile number and a brief description of the problem. Do not send passwords or OTP codes.

Parents may submit a transport request containing relevant pickup, school or destination and schedule information. Eligible drivers may then review and respond to the request.

A parent and driver may become connected after both sides agree to the relevant transport arrangement, including any quoted pricing where supported by the platform.

During an active school transport trip, authorized parents may be able to view the approximate location of the assigned driver's mobile device.

No. SchoolVan does not place a GPS tracker, chip, wearable device or other tracking hardware on students. Journey visibility is based primarily on the location of the assigned driver's mobile device during an active trip.

Location accuracy may be affected by GPS availability, device settings, mobile network conditions, internet connectivity, battery restrictions, operating-system permissions and other technical conditions.

SchoolVan may use driver location, destination information, route information, driver actions and system-generated location events to indicate that the transport journey has reached its destination.

No. A system-generated destination status does not independently verify that a particular student physically entered a school building, classroom, home or other destination.

Drivers may be asked to provide identity information, driving licence details, vehicle registration information, vehicle details and other documents reasonably required for verification.

Driver location helps provide journey visibility to authorized users and supports route progress, pickup and destination-related status information.

Drivers should keep location services enabled during active SchoolVan school transport trips where journey visibility is required.

SchoolVan's live journey visibility is intended for active school transport journeys. Location behaviour outside active trips depends on the application settings and permissions in use.

Availability of requests may depend on service area, route, account status and platform matching logic. If you believe there is a technical issue, contact SchoolVan Support.

Update the information through the available driver profile or verification features. If you cannot update it, contact SchoolVan Support.

Confirm that the driver's phone has location services enabled, internet access is available, SchoolVan has the required location permissions and the relevant trip is active.

Trip status may depend on driver actions, device location, configured routes and pickup or destination points. Parents and drivers should communicate directly if confirmation is required.

Routes may vary because of traffic, road closures, weather, driver decisions, emergencies, school arrangements or other circumstances.

Any displayed ETA is an estimate and may change because of traffic, route changes, GPS accuracy and other real-world conditions.

SchoolVan is not an emergency-response service. Contact the appropriate emergency services or authorities directly when immediate assistance is required.

SchoolVan may provide school-level functionality that allows authorized school representatives to view limited transport information relevant to students, drivers or assigned vehicles.

No. SchoolVan does not automatically make a student's complete account or family information available to a school.

Schools and organizations can contact info@schoolvan.pk for general or business enquiries.